Books

Update: Expert Microsoft Teams Solutions available for pre-order

Apologies for the delay–but with the advent of Operator Connect and a few other new features, we wanted to make sure we brought you the most up-to-date desk reference for configuring Microsoft Teams.  We’ve also included a great flow chart on the number porting process, which we think will be really helpful to organizations starting up with cloud voice!… [ Continue reading ]

Information

Configuring Viva Connections in Teams – A Quickstart Guide

For folks who want to get started on bringing your intranet into Teams, here’s a quick take on configuring Viva Connections, including screenshots, tips, and the ever popular “what happens to the end users” question answered.

Buckle up.

Introduction

Viva Connections, from our marketing material, is “a desktop and mobile experience that brings together relevant news, conversations, and resources in one place for your organization.”… [ Continue reading ]

Books

Expert Microsoft Teams Solutions available for pre-order

At long last, I’m pretty excited to announce this labor of love with some of my peers / teammates:

We’re still finalizing a few things (so a few chapter titles/headings may change), but here’s the top level outline:

Chapter Title Topics
1 Teams Overview Azure AD architecture Organization and user interface Instant messaging, chat, and presence Calendaring Mobile Devices
2 Approvals Creating and responding to approvals Administration of the Approvals app
3 Task Management Planner, To Do, and the Tasks App
4 Bookings Creating and managing a booking calendar Integration with other apps and services
5 Meetings Scheduled, Ad-hoc, and Channel meetings Meeting features (including transcription, recording, webinars, break-out rooms, and registration) Meeting options Audio conferencing
6 Meeting Room Licensing and configuring Meeting Rooms Room scheduling Meeting room devices
7 Live Events Scheduling live events Presenting and sharing content and invitations External meeting production
8 Teams app development Building and publishing apps in Teams
9 Workflow integration Connecting Power Automate to Teams, including posts and notifications
10 Power Virtual Agents Creating and publishing chat bots
11 Phone System Terminology, including calling plans, communication credits, conferencing, and emergency policies Calling features Licensing
12 Cloud Phone System Architecture Cloud-only and direct-routing configurations Implementing phone system features, including E911, creating and assigning phone numbers, policies (call park, calling, caller ID, emergency) Configuring outbound calling
13 Microsoft Teams devices Working with phones, Teams rooms, collaboration bars, and Teams displays
14 Planning and adoption The Microsoft Teams adoption framework
15 Governance Identity and authentcation Compliance (including retention and information barriers) Lifecycle management (including provisioning and access packages
16 Integration with Exchange Hybrid Enabling and configuring hybrid connectivity between Teams and Exchange
17 Security and Data Protection Conditional Access, Data Loss Prevention
18 Reporting Call Quality Dashboard, Call detail reports, User-based call reports, Live events, Teams usage

You can go pre-order it here: https://www.amazon.com/gp/product/B09DDV1WR6[ Continue reading ]

Configuration

Configure Teams to Co-exist with Google Workspace

With the rise of remote work over the past several weeks (now turned months and years), I’ve engaged with many customers who want to use Microsoft Teams to as part of their work-from-home tool set.  Many of my customers have investments in both Microsoft Office 365 as well as Google G Suite Workspace or Google Apps (frequently with other third-party IdP, metadirectory, and federation services thrown in the mix), so it’s not always just as easy as “flipping a switch.”… [ Continue reading ]